Rafting Ganga Adventure makes every effort to provide you with the best of the services, making your tour more pleasant and most memorable one. We strive and Endeavour to provide safe and secured tour without any misunderstanding between the tour escort, company and you.
Please read and understand the booking conditions for your holiday tour packages before you book any of the tours. The terms and conditions given below, on our website, the tour registration form and any other printed material together with FAQ (frequently asked questions) forms the basis of our contract with you.
Brochure / Leaflet accuracy :
This “brochure” along with tour tariff. The information given in the brochure is as accurate as we can make it. All previous brochures, letters, Press Advertisement or any other modes of circulation stands cancelled. Errors and omissions may creep in. The maps used in the brochure are for reference only and are not to scale. We reserve every right to change any brochure information before or after the tour is booked due to any events beyond our control. The tour itinerary, price, departure date, and hotels are subject to change. If we are aware of the changes sufficiently before hand we will inform you in advance. Otherwise, our tour escorts or local representative will inform you about the change during the tour.
Definition:
“Passenger / You / Guest / Customers / Clients, mean the person in whose name and on whose behalf booking and / or whole name is on the booking form is made
Company / We / Us / Rafting Ganga Adventure
Brochure means this brochure.
Independent Contractor means “any hotelier / hotel owner / Vehicle owner/ Owner of any Airlines or any other person or organisation that has been selected by the company to render services to the passenger.
Note:
We are basically travel, tour and holiday organizers only. We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel, transport or any other facility mentioned in the brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through Rafting Ganga Adventure or any tours organised by Rafting Ganga Adventure. abide, comply and strictly observe all the terms and conditions laid down herewith.
Meals :
There are preset menus for the meals provided on the tours. Packaged meals are served at some of the places. No complaints/ claims for refund in respect of the meals will be entertained and the company reserves the right to change the menu and arrangements of the meal without assigning any reasons therefore. In some places food & water will be provided en-route at the available restaurants. We do not have any control on those arrangements.
Camps/Hotel :
Rafting Ganga Adventure has taken utmost care in selecting hotels/camps which are comfortable. Most of the hotel rooms have private bath may be located in the centre or away from the city, but out of our vast experience, to provide good hotels/camps at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away – mattress) put in Double bedded room. The passengers will have to abide by the check in and check out times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and check out time. If you reach before 12 Noon only fresh up arrangements are made while rooms are Terms allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.
Photographs or Video clips :
Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company’s business without obtaining prior permission of the concerned tourist.
Tour inclusions and Exclusions :
Cancellations :
If the passenger has to cancel the tour due to any reasons they have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges at min. 30% of total amount.